Quality Monitoring...

We have recently finished our latest ’round’ of site audits, where we basically rate the cleanliness of each site and compile the information into a table to see how each cleaning crew are performing.

I’ve got to say i am getting a little disillusioned with this method of audit as part of our KPI for many of our clients. It feels very outdated and persecutes cleaning crews who face more specialist tasks (even though we try and factor this problem in to auditing)

The staff hate it and it hits the morale of a crew, for example, who have finished low down the rankings in consecutive months.

We have therefore offered talks to our key clients in order to ‘shake up’ KPI monitoring. We hope a more positive, up-training programme will be more beneficial to everyone.

Watch this space.

By Ian Reynolds, Managing Director